Caring for Our Communities

As part of the Arrow Family of Companies, Upstate Agency is invested in the community and committed to you! We are your neighbors. Serving the organizations that make this region a great place to live and work has always been an important part of our company culture.

Our 2025 Giving in Action

One of the strongest ways we care for our communities is through our charitable contributions, partnerships and volunteerism. Over the past seven years, our team has donated more than $4.3 million to local organizations. In 2025, Arrow donated $1,054,048. Of that total, $122,688 was directly from employee contributions. Along with financial contributions, our team donated 13,705 volunteer hours to meet the needs of individuals, families and businesses in our region. We're proud to report employee contributions and volunteerism continue to increase year over year.

Volunteerism

Our team prides itself on being active members of the communities where we live and work. Team members consistently report the ways they use their time and unique expertise in opportunities big and small for our community. We are constantly looking for new ways to serve our neighbors, and to strengthen our current volunteer relationships. Through non-profit service, board leadership participation and more, Arrow's volunteerism helps low- to-moderate income individuals across our eight-county footprint.

We also believe ongoing education is one of the most effective ways to strengthen financial lives. Our experienced professionals will visit schools and community gatherings to speak about fraud, financial literacy and first-time home ownership.

Donations and Sponsorship

Through financial grants, donations, event sponsorships and donation drives, we work with hundreds of organizations making a difference. We support financial empowerment, safe and affordable housing, economic development and revitalization, workforce development, and much more.

Submit a Request

If you are interested in applying for financial or in-kind support for a nonprofit organization in our region, please review our giving guidelines, mission/vision/culture statement and application form.

Giving Guidelines

Our mission is "To strengthen financial lives within our communities through the power of care, capability, commitment and collaboration." While we consider all qualifying requests, we prioritize supporting long-term impact in areas of most need, particularly improving financial lives for low-to-moderate income individuals and families.

Arrow's giving guidelines are to prioritize support for organizations that:

• Are 501(c)(3) recognized nonprofits that improve the lives of community members within our geographic footprint
• Demonstrate leadership, evidence of impact, financial soundness and the capacity to implement initiatives and evaluate their success
• Serve low-income individuals and families, including through affordable housing and financial education, within our market area, as part of our community reinvestment commitment
• When possible, we support organizations that have a relationship with Arrow (customer, referral source or employee connection, etc.)

While we would love to contribute to all worthy causes, there are some requests that are not applicable:

• Organizations or events outside of our market area
• Individual beneficiaries
• Travel expenses or travel/club sports teams
• Political organizations or causes
• Religious organizations, unless services directly benefit the public regardless of religion

Application Form

This form is for nonprofit funding requests; any other requests or questions can be sent to community@arrowbank.com.

• Be sure to have all necessary information before starting this form, including organization tax ID number, contact information and deadlines. You may also need, if applicable, event and advertising details and deadlines.
• Please include as much information as possible to expedite the process. There is no save function, so make sure to finish your submission once you start.
• All requests must be submitted more than 30 days before the earliest deadline to ensure adequate time for review, approval and deliverables.
• Please note that we receive a high volume of requests, which can delay us from sending individual responses.

Submit Request