COVID-19: Resource Center
Updated April 16, 2020
Keeping You Covered, on Your Terms
As the impact of COVID-19 is felt in our communities, please know that we are your partner. The safety of our customers, employees and communities remains our priority, along with helping you through this challenging time.
Many of our insurance carriers are working with customers to address financial hardship. We are here as your advocate and we can help you reach out. Please see more information on payment grace periods and other rights below.
So you don't have to leave your home, we want to remind you that you can pay your insurance bills online or by phone.
Stay in Touch
We want to provide you the latest updates that directly impact you now and in the months to come.
To keep you as up to date as possible, please make sure we have your current email address and cell phone number on file. Please call us (518) 792-5841 or email us at here4u@upstateagency.com to update your information.
Key Resources
To help answer your questions, here are some key resources.
Access to our offices is temporarily limited to appointment only. Online bill pay is available anytime and we remain available by phone and email.
If you need to visit one of our offices, please call ahead to answer a few health and safety questions and schedule an appointment at our discretion. Before you access our facility, we will again ask a few questions. Per the latest state guidance, our team will be wearing face coverings during any scheduled visits, and we encourage you to do the same.
Thank you for your understanding as we put health at the forefront of our decisions.
Unfortunately, events such as the global pandemic create opportunities for cyber criminals. More than 4,000 coronavirus-related sites have been registered since January, and many are malicious. Here are some best practices to protect yourself:
Unfortunately, events such as the global pandemic create opportunities for cyber criminals. More than 4,000 coronavirus-related sites have been registered since January, and many are malicious. Here are some best practices to protect yourself:
- Watch for fake websites and go directly to trusted urls instead of using links from social media or other places
- Watch for spoofed emails meant to look like official organizations such as the CDC or World Health Organization, but which actually contain malware
- Use only trusted sources for information about the virus, such as legitimate government sites we have listed below
- Use caution with all links and attachments; hover over links before clicking to see where they go
Upstate Agency has gathered a number of resources to help answer your questions and help keep you, your employees and those close to you informed:
- Recognize the Symptoms. This handout from the Centers for Disease Control and Prevention (CDC) illustrates the three most common symptoms: fever, cough, shortness of breath. Share this with your staff as you see fit.
- What To Do If You Are Sick. The CDC gives actionable steps on what to do if you become ill or suspect you might you have the virus. All steps are meant to prevent the spread of the disease to your loved ones and community members.
- Educate Employees. Learn about educating staff, taking precautions and maintaining fairness in the workplace.
- HDHPs to Cover Coronavirus Costs. The IRS now allows high deductible health plans to pay for COVID-19 testing and treatment before plan deductibles have been met.
Upstate Agency has gathered a number of resources to help answer your questions and help keep you, your employees and those close to you informed:
To hear directly from our health plan carriers, please visit:
Customer Communications
Here's where you can find our other communications: