WE ARE HERE FOR YOU: Visit our COVID-19 Update page for the latest news and resources. Learn more.

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COVID-19: Update Central

Updated March 27, 2020

Keeping You Covered, on Your Terms 

As our communities take action to prevent the spread of the novel coronavirus (COVID-19), the safety of our customers, employees and communities is our top priority.

We want to remind you that you can pay your insurance bills online or by phone. Find your carrier and more information on our site.

Many of our insurance carriers are working with customers to address financial hardship. We are here as your advocate and we can help you reach out.

Open for Business, With Precautions

As a precaution for the health and safety of all, starting Monday, March 23, access to our offices will be limited to appointment only, based on our discretion and current guidance from public health officials. As another safety measure, our employees will continue to practice social distancing for all interactions.

We continue to monitor the situation and will update the website with the most current information. You can also Contact our dedicated team. We are here to help you and answer your questions! Thank you for your understanding as we put health at the forefront of our decisions.

Helpful Resources from Our Partners

Upstate Agency has gathered a number of resources to help answer your questions and help keep you, your employees and those close to you informed:

  • Recognize the SymptomsThis handout from the Centers for Disease Control and Prevention (CDC) illustrates the three most common symptoms: fever, cough, shortness of breath. Share this with your staff as you see fit.
  • What To Do If You Are SickThe CDC gives actionable steps on what to do if you become ill or suspect you might you have the virus. All steps are meant to prevent the spread of the disease to your loved ones and community members.
  • Educate EmployeesLearn about educating staff, taking precautions and maintaining fairness in the workplace.
  • HDHPs to Cover Coronavirus CostsThe IRS now allows high deductible health plans to pay for COVID-19 testing and treatment before plan deductibles have been met.

Watch for Scams

Unfortunately, events such as the global pandemic create opportunities for cyber criminals. More than 4,000 coronavirus-related sites have been registered since January, and many are malicious. Here are some best practices to protect yourself:

  • Watch for fake websites and go directly to trusted urls instead of using links from social media or other places
  • Watch for spoofed emails meant to look like official organizations such as the CDC or World Health Organization, but which actually contain malware
  • Use only trusted sources for information about the virus, such as legitimate government sites we have listed below 
  • Use caution with all links and attachments; hover over links before clicking to see where they go

Additional COVID-19 Resources

To learn more about COVID-19 and other precautions you can take, please visit these public health sites:

To hear directly from our health plan carriers, please visit:

Check Back for Updates

We will keep this section updated with COVID-19-related information. Please check back frequently.

Customer Communications

Here's where you can find our other communications: