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COVID-19 Resource Center

Updated May 19, 2021

Keeping You Covered, on Your Terms 

As COVID-19 metrics improve, please know that we remain your committed partner. The safety of our customers, employees and the communities they live and work in remains our priority, along with helping you through this challenging time.

Many of our insurance carriers are working with customers to address financial hardship. We are here as your advocate and we can help you reach out. Please find more information on payment grace periods and other rights below. As a reminder, you can pay your insurance bills online or by phone.

When Visiting Our Offices

Our offices remain fully open, and we will continue to follow the latest health guidelines regarding in-person business.

If you are unvaccinated, please continue to wear a face covering when visiting our offices in compliance with New York state and CDC guidance. You will find familiar safety measures in place, such as partitions and social distancing reminders. We appreciate your understanding as we work to keep our communities safe.

As a reminder, you can pay your bills online anytime, 24/7. If you have questions about online bill pay, please contact us.

Stay in Touch

Receive the latest updates that will directly impact you now and in the months to come.

To keep you as up to date as possible, please make sure we have your current email address and cell phone number on file. Please call us (518) 792-5841 or email us at here4u@upstateagency.com to update information.

Key Resources

Have a question? Find links to key resources below.

Customer Communications

Here's where you can find our other communications: