COVID-19 Resource Center
Updated May 19, 2021
Keeping You Covered, on Your Terms
As COVID-19 metrics improve, please know that we remain your committed partner. The safety of our customers, employees and the communities they live and work in remains our priority, along with helping you through this challenging time.
Many of our insurance carriers are working with customers to address financial hardship. We are here as your advocate and we can help you reach out. Please find more information on payment grace periods and other rights below. As a reminder, you can pay your insurance bills online or by phone.
When Visiting Our Offices
Our offices remain fully open, and we will continue to follow the latest health guidelines regarding in-person business.
If you are unvaccinated, please continue to wear a face covering when visiting our offices in compliance with New York state and CDC guidance. You will find familiar safety measures in place, such as partitions and social distancing reminders. We appreciate your understanding as we work to keep our communities safe.
As a reminder, you can pay your bills online anytime, 24/7. If you have questions about online bill pay, please contact us.
Stay in Touch
Receive the latest updates that will directly impact you now and in the months to come.
To keep you as up to date as possible, please make sure we have your current email address and cell phone number on file. Please call us (518) 792-5841 or email us at here4u@upstateagency.com to update information.
Key Resources
Have a question? Find links to key resources below.
The COVID-19 pandemic is still creating opportunities for criminals to commit fraud. There have been more than 132,000 reports of coronavirus-related fraud in 2021 already, according to the Federal Trade Commission. In New York state alone, the FTC reports more than 35,000 cases of fraud between January 2020 and April 2021. Here are some best practices to protect yourself:
- Watch for fake websites and go directly to trusted urls instead of using links from social media or other places
- Watch for spoofed emails meant to look like official organizations such as the CDC or World Health Organization, but which actually contain malware
- Use only trusted sources for information about the virus, such as legitimate government sites we have listed below
- Use caution with all links and attachments; hover over links before clicking to see where they go
Upstate Agency has gathered a number of resources to help answer your questions and help keep you, your employees and those close to you informed:
- Recognize the Symptoms. This handout from the Centers for Disease Control and Prevention (CDC) illustrates the three most common symptoms: fever, cough, shortness of breath. Share this with your staff as you see fit.
- What To Do If You Are Sick. The CDC gives actionable steps on what to do if you become ill or suspect you might you have the virus. All steps are meant to prevent the spread of the disease to your loved ones and community members.
- Educate Employees. Learn about educating staff, taking precautions and maintaining fairness in the workplace.
- HDHPs to Cover Coronavirus Costs. The IRS now allows high-deductible health plans to pay for COVID-19 testing and treatment before plan deductibles have been met.
Upstate Agency has gathered a number of resources to help answer your questions and help keep you, your employees and those close to you informed:
To hear directly from our health plan carriers, please visit:
Customer Communications
Here's where you can find our other communications: